Home and Care Home Eye Care
Broken Glasses: How to Make a Repair Enquiry
Describe the problem
Tell the practice whether an arm, hinge, screw, lens or the frame is affected, and whether the glasses can still be used. Keep the glasses and any loose parts together for the practice to assess.
Include the arrangements, not private records
Give the town, whether the wearer is at home or in a care home, and the best contact for arranging the next step. A photo may help explain the damage if the practice asks for one; it does not confirm that a particular repair is possible.
Confirm what can be done and when
The existing service describes an emergency repair response. Ask the practice to confirm current availability, the repair or replacement options and any charges for the specific pair. Do not treat a website enquiry as a booked repair visit.
For care home teams
Use the contact route agreed with the practice and explain whether the repair relates to an existing contract. Check what is included, how collection or a visit will be arranged and who will receive the update.
Speak to the practice
Call 01268 777729 for a repair enquiry. This page concerns damaged glasses; it does not provide advice about symptoms or replace an assessment by an appropriate professional. See glasses, fitting and aftercare for the wider service.