We don't compete with the national chains on scale. We win on relationships, consistency, and being genuinely local.
| What Matters to You | Templeman Opticians | National Chains (OutsideClinic, Specsavers) |
|---|---|---|
| Same optometrist every visit | ✓ Guaranteed Your residents see the same face. Every time. No exceptions. |
✗ Rotating staff Different optometrist each visit. Residents never build rapport. |
| Direct contact | ✓ Mobile number Call or text your optometrist directly. No call centres. |
✗ Call centre Queue on a national line. Speak to someone who doesn't know your home. |
| Emergency response | ✓ Within 48 hours Broken glasses? Sudden vision change? We're there. |
✗ 2–4 weeks Emergency appointments queue behind scheduled visits. |
| Local knowledge | ✓ Essex born & bred We know your GPs, your hospitals, your roads, your community. |
✗ National coverage They're everywhere, so they're nowhere specific. |
| Relationship depth | ✓ Partnership Annual planning, staff training, CQC prep included. |
✗ Transactional Test and leave. No ongoing relationship management. |
| CQC support | ✓ Hands-on We help you prepare for inspections with resident records and staff briefings. |
✗ Standard report Automated report only. No inspection preparation support. |
| Business model | ✓ Family owned Three generations. Every decision made locally. No shareholders. |
✗ Corporate owned OutsideClinic is owned by Specsavers (£3bn company). Priorities differ. |
| Hearing tests | ✓ Eye care only We focus entirely on vision. No upsell pressure. |
✗ Bundled upsell Eye visit becomes a sales pitch for hearing aids. |
We're so committed to consistency that we put our money where our mouth is:
"If we're ever forced to send a different optometrist to your home or care facility, that visit is completely free. No exceptions, no small print."
This guarantee applies to all block contract care homes and private domiciliary patients. We don't expect to use it — but it's there to prove our commitment.
48h
Emergency response time
1
Optometrist. Every visit. Guaranteed.
0
Call centres. Direct mobile contact.
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